Last Updated: September 1, 2026

At Rasa Masala, we take great care to ensure that our products reach you in good condition. However, if you receive a damaged, defective, incorrect or otherwise eligible product, we are here to help.

Please read the following Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Due to the nature of our products, returns may be accepted only in specific circumstances.

A return or replacement may be considered if:

• You received a damaged product.
• You received an incorrect product.
• The product received is defective or unusable.
• The product is expired at the time of delivery.
• The product is materially different from what was ordered.
• The package was damaged in transit and the product is affected.

Products must be reported within the applicable return period after delivery.

2. Products That Cannot Be Returned

For hygiene, food-safety and quality reasons, opened, used or partially consumed food products generally cannot be returned.

Returns may also not be accepted for:

• Products that have been opened or consumed.
• Products damaged after delivery due to improper storage or handling.
• Products without their original packaging, where the packaging is necessary to verify the issue.
• Products returned without prior approval.
• Products purchased through unauthorised sellers or third parties.

3. Damaged or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

To help us process your request, you may be asked to provide:

• Order number
• Name and contact details
• Description of the issue
• Clear photographs of the product
• Photographs of the outer packaging and shipping label
• Unboxing video, where available

Our team will review the information and determine the appropriate resolution.

4. Return Process

To request a return, replacement or refund:

Step 1: Contact Rasa Masala using the contact details provided below.

Step 2: Provide your order number and details of the issue.

Step 3: Share photographs or other information requested by our customer support team.

Step 4: Wait for confirmation before sending any product back.

Do not ship a product back to us without receiving return instructions from our team.

5. Replacement

Where an eligible product is damaged, incorrect or defective, we may offer a replacement instead of a refund, subject to product availability.

If the same product is unavailable, we may provide an alternative resolution or refund, as applicable.

6. Refunds

If your refund request is approved, the eligible refund amount will be processed using the applicable payment method or another appropriate method.

The time taken for the refund to appear in your account may depend on your bank, payment provider or financial institution.

Shipping or delivery charges may not be refundable unless required by applicable law or the issue was caused by an error attributable to us.

7. Cancellation Policy

Customers may request cancellation of an order before it has been processed or dispatched.

Once an order has been shipped, cancellation may not be possible.

If an eligible cancellation is approved after payment has been made, the applicable refund will be processed according to our refund procedure.

8. Delivery Issues

Customers should carefully check their order when it is delivered.

If you receive a damaged package or notice that the product may have been damaged during transportation, please contact us promptly and provide photographs of the package and product.

For orders marked as delivered but not received, please contact us so that we can investigate the matter with the relevant delivery partner.

9. Wrong or Missing Products

If you receive a product that you did not order or an item is missing from your order, please contact us as soon as possible.

After verification, we may arrange a replacement or refund for the affected item, as applicable.

10. Refund Processing

Once your return or refund request has been reviewed and approved, we will initiate the applicable refund.

The actual time for the amount to be credited may vary depending on the payment method, bank or payment service provider.

Rasa Masala is not responsible for delays caused by banks or third-party payment providers after the refund has been initiated.

11. Non-Returnable Situations

A return or refund request may be rejected where:

• The product has been opened or consumed.
• The issue is caused by improper storage or handling after delivery.
• The product has been intentionally damaged.
• The customer provides incorrect or incomplete information.
• The request is made outside the applicable return period.
• The product was purchased from an unauthorised seller.
• The product does not meet the conditions of this policy.

12. Changes to This Policy

Rasa Masala reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be published on this page with an updated Last Updated date.

13. Contact Us

For return, replacement, cancellation or refund-related queries, please contact us:

RASA MASALA

Phone: +91-9980049943
WhatsApp: +91-8904049943
Email: rasacurrymasala@gmail.com

Address:
1-241(6), 1-241(5), Mubharak Complex,
Vaddarse, Achlady, Udupi,
Karnataka, Saligram – 576225, India.

Customer Support: 24/7

Rasa Masala

Authentic Flavours. Traditional Taste. Quality Ingredients.