Last Updated: September 1, 2026

Welcome to Rasa Masala. These Terms & Conditions govern your use of our website and the purchase of products available through our online store.

By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Our Website

Rasa Masala operates an online store offering spices, masalas, curry powders, coconut products, oils, pastes and other food-related products.

These Terms apply to all visitors, customers, users and other individuals who access or use our website.

2. Eligibility

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are under the applicable age of majority, you may use the website only with the involvement and permission of a parent or legal guardian.

3. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices and other information displayed on our website are accurate.

However:

• Product images may vary slightly from the actual packaging.
• Colours and appearance may differ depending on your device or screen.
• Product availability may change without prior notice.
• Product quantities may be limited.
• We reserve the right to correct errors or update product information when necessary.

The ingredients, nutritional information, allergen information and other product details provided on the product page or packaging should be reviewed before consumption.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

We reserve the right to modify prices, discounts, offers and promotional campaigns at any time.

In the event of an obvious pricing or product information error, we reserve the right to cancel the affected order and provide an appropriate refund where applicable.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order may be subject to acceptance and availability.

We reserve the right to:

• Accept or reject an order.
• Cancel an order due to product unavailability.
• Cancel an order because of incorrect pricing or product information.
• Cancel an order where fraudulent or suspicious activity is detected.
• Limit the quantity of products purchased by a customer.

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund policy.

6. Payment

Customers are responsible for providing accurate payment and billing information.

Payments may be processed through third-party payment service providers. We do not guarantee the availability or uninterrupted operation of any third-party payment service.

An order will be processed only after successful payment confirmation, where applicable.

7. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery time provided on the website.

Delivery times may vary depending on:

• Delivery location
• Courier or logistics partner
• Product availability
• Weather conditions
• Holidays
• Unforeseen circumstances

Rasa Masala is not responsible for delays caused by events or circumstances beyond our reasonable control.

Please ensure that the shipping address and contact details provided during checkout are accurate.

8. Returns, Exchanges and Refunds

Returns, exchanges and refunds are subject to our Return & Refund Policy.

Customers should review the applicable policy before placing an order.

For damaged, defective or incorrect products, customers may be required to provide relevant information or photographs within the applicable time period so that the issue can be reviewed.

9. Cancellation

Order cancellation may be possible only before the order has been processed or shipped, subject to our cancellation policy.

Once an order has been dispatched, cancellation may not be possible.

Any eligible refund will be processed according to the applicable refund terms.

10. Use of the Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to the website or its systems.
• Upload or transmit viruses, malware or harmful code.
• Interfere with the operation or security of the website.
• Copy or reproduce website content without permission.
• Use our website or content for unauthorised commercial purposes.
• Provide false or misleading information while placing an order.

We reserve the right to restrict or terminate access to our website if these Terms are violated.

11. Intellectual Property

All content available on the Rasa Masala website, including but not limited to:

• Brand names
• Logos
• Product images
• Text
• Graphics
• Designs
• Website layout
• Product descriptions

is owned by or licensed to Rasa Masala and may be protected under applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our website content without prior written permission.

12. Third-Party Services

Our website may use third-party services such as payment processors, delivery partners, analytics services and other service providers.

Your use of such services may also be subject to the respective third party’s terms and policies.

Rasa Masala is not responsible for the independent policies, practices or availability of third-party services.

13. Accuracy of Information

We make reasonable efforts to keep the information on our website accurate and updated.

However, we do not guarantee that all information will always be complete, accurate, current or error-free.

We reserve the right to correct, modify or update information at any time without prior notice.

14. Disclaimer

To the maximum extent permitted by applicable law, Rasa Masala does not guarantee that:

• The website will always be available or uninterrupted.
• The website will be completely error-free.
• Product availability will remain unchanged.
• Website information will always be completely accurate or current.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

15. Limitation of Liability

To the extent permitted by applicable law, Rasa Masala shall not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.

Our liability, where legally applicable, will be limited to the extent permitted under applicable law.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

By using our website, you acknowledge that you have read our Privacy Policy.

17. Changes to These Terms

Rasa Masala reserves the right to update or modify these Terms & Conditions at any time.

Changes will become effective when the updated terms are published on this page.

You are responsible for reviewing the Terms periodically. Continued use of the website after changes are published means that you accept the updated Terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising from the use of this website or purchase of products shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

RASA MASALA

Phone: +91-9980049943
WhatsApp: +91-8904049943
Email: rasacurrymasala@gmail.com

Address:
1-241(6), 1-241(5), Mubharak Complex,
Vaddarse, Achlady, Udupi,
Karnataka, Saligram – 576225, India.

Customer Support: 24/7

Rasa Masala

Authentic Flavours. Traditional Taste. Quality Ingredients.